Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be unworn, unused, with all original tags attached and in its original packaging. Proof of purchase is required.

How to Start a Return Contact us at support@logooff.com to request a return. Please do not send items back without contacting us first — they will not be accepted. Once your return is approved, we will provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer.

Damaged or Incorrect Items Please inspect your order upon arrival. If your item is faulty, damaged or incorrect, contact us immediately at support@logooff.com and we will resolve it at no cost to you.

Non-Returnable Items Sale items and gift cards are final sale and not eligible for return or refund. However, if your sale item is faulty, damaged or incorrectly described, we will always make it right in accordance with Australian Consumer Law.

Exchanges We do not offer direct exchanges. To exchange an item, return it following the process above and place a new order once your return is accepted.

Refunds Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to process the payment. If 15 business days have passed since approval and you haven't received your refund, please contact us at support@logooff.com.